1. Information We Collect
BackupGo collects information to provide and improve our database backup services. We collect:
Personal Information
- Name and email address (for account creation)
- Authentication credentials (encrypted)
- Contact information for support
- Payment information (when beta ends)
Technical Information
- Database connection parameters (encrypted)
- S3 bucket configurations
- Backup schedules and preferences
- Log data for troubleshooting
- Usage statistics and analytics
2. How We Use Your Information
We use collected information for:
- Providing database backup services
- Managing your account and authentication
- Sending backup status notifications
- Improving service reliability and features
- Providing customer support
- Complying with legal obligations
3. Data Security
We implement industry-standard security measures to protect your data:
- AES-256 encryption for stored credentials
- TLS/SSL for all data transmission
- Regular security audits and updates
- Access controls and authentication
- Secure data centers with redundancy
4. Data Sharing
We do not sell, trade, or rent your personal information. We may share data with:
- AWS for S3 storage services (your backups)
- Service providers who assist our operations
- Legal authorities when required by law
- Successors in case of merger or acquisition
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Opt-out of marketing communications
- Withdraw consent for data processing
6. Cookies and Tracking
We use cookies and similar technologies for:
- Session management and authentication
- Remembering your preferences
- Analytics to improve our service
- Security and fraud prevention
You can manage cookie preferences through your browser settings. Essential cookies cannot be disabled as they are necessary for the service to function.
7. Data Retention
We retain your data as follows:
- Account information: Until account deletion
- Backup logs: 90 days for troubleshooting
- Usage analytics: Aggregated indefinitely
- Support tickets: 2 years for quality assurance
8. Children's Privacy
BackupGo is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
9. International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers in compliance with applicable laws.
10. GDPR Compliance
For users in the European Economic Area (EEA), we comply with GDPR requirements including:
- Lawful basis for processing
- Data protection by design
- Data breach notification procedures
- Data Protection Officer contact available
11. California Privacy Rights
California residents have additional rights under CCPA including the right to know, delete, and opt-out of the sale of personal information (which we do not sell).
12. Updates to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the service. Continued use after changes constitutes acceptance of the updated policy.
13. Contact Us
For privacy-related questions or concerns, contact us at:
Email: [email protected]
Data Protection Officer: [email protected]
Website: https://backupgo.com
Address: BackupGo Privacy Team
[Physical address to be added]